
Xiangjun He (Tom)
I have been in the United States for four years, and I have been using T-mobile's mobile service, and they have been constantly recommending this app to me. However, this app has never allowed me to successfully log in, and the specific reason I went to the store to inquire was that I was a prepaid subscriber. I want to know 1. Why prepaid users are discriminated against, 2. If I can’t use it, why recommend it to me?
Thank you for the feedback. Prepaid is not set up yet to use the T-Life app to manage your account please use our website in the meantime: https://account.t-mobile.com/signin