65.2K reviews
Content rating
Everyone
1M+
Downloads
Content rating
Everyone
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About this app

We're excited to introduce our Vivacom application, delivering a complete overhaul to enhance your user experience. The My Vivacom mobile application provides a convenient, fast and pleasant user experience. Modern design, easier navigation, improved performance – created with the customer in mind.

The My Vivacom mobile application has a modern and clean interface that makes using the application intuitive and pleasant, and facilitates the management of mobile, internet and TV services:
- All services are now sorted by contract and invoice – so you can easily find what you are looking for. You can see the latest invoice immediately, with direct access to the payment page.
- Service management according to your needs – activation of roaming and additional packages, EON profile settings, devices, equipment and internet;
- Faster access to important information, such as mobile consumption and other main sections;
- Personalized offers completely online;
- Expanded support section for even faster assistance.

We appreciate your feedback! Share your impressions and suggestions to make the digital experience with Vivacom even better.

The My Vivacom mobile application is available to all Vivacom Bulgaria customers – with a postpaid, prepaid or business plan. It can be used with a mobile number or by registering with an email address.

Thank you for your trust!

The Vivacom team
Useful for every VIVACOM client! Everything about your services and bills.
Updated on
Oct 30, 2026

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
  • This app may share these data types with third parties
    Personal info
  • This app may collect these data types
    Location, Personal info and 2 others
  • Data is encrypted in transit
  • You can request that data be deleted

Ratings and reviews

64.1K reviews
HLH
September 6, 2023
The application is absolutely terrible, I have logged in and after I opened the application later on, it does show only white loading screen and nothing else. The services are not better either. for the last 48 hours at least I have been experiencing lag and disconnection issues every 5-10 min. I am working from home and it is pretty much impossible to do anything at all. Paying for a service you cannot use. When I contacted their support, they told me that it's most likely to be fixed tomorrow.
34 people found this review helpful
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Zornitsa Kostadinova
December 17, 2024
Recent bug: balance is not visible in the mobile app for the prepaid cards. I'm traveling in Europe and the app constantly gives "My Vivacom is temporary unavailable". I cannot put money in the account to be able to make phone calls anymore! You should make this available through the website as well, as the app is useless, really
16 people found this review helpful
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Georgi Andreev
August 5, 2026
Went to open the app to pay my bill, I was forced to update. The UI started glitching like hell and nor the app nor the phone were usable for up to a minute... soon my contract will end with this company, their other products are awful nonstop issues, they fail to produce quality products and are only interested in milking their clients instead of creating a trusted clientbase. I have no idea how do they push anything into production. Poor change management, poor security controls in the app.
9 people found this review helpful
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VIVACOM Bulgaria
August 5, 2026
Здравейте! При затруднение с услугата може да се свържете с нас чрез контактната форма, за да направим проверка: https://www.vivacom.bg/bg/e-mail-contact. Поздрави, Екип Обслужване на клиенти

What’s new

My Vivacom 3.0.6
• Easier access to additional packages
• More up-to-date information for prepaid services
• Improved bills experience
• Improved app speed and stability

Update to the latest version of My Vivacom.
Content rating
Everyone
Learn more

App support

About the developer
VIVACOM BULGARIA EAD
DigitalRequests@vivacom.bg
115I Tsarigradsko Shose blvd. 1784 Sofia Bulgaria
+359 87 641 4619

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