The Communication Edge: Mastering Difficult Conversations with Clarity, Confidence, and Compassion

Name: The Communication Edge: Mastering Difficult Conversations with Clarity, Confidence, and Compassion
Rating: 4.5 (4 reviews)

Maya Singh

may 2026 · Maya Singh

4 rəy

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The Communication Edge is a practical guide to handling difficult conversations with clarity, confidence, and compassion. Built around the DIALOGUE method—Define, Investigate, Acknowledge, Listen, Open, Ground, Uncover, End—this book gives you a step-by-step system to reduce defensiveness, address emotions, and move from conflict to constructive resolution. You will learn how to speak honestly without attacking, listen without surrendering your position, and create clear agreements that improve trust and follow-through. Whether at work, at home, or in high-stakes relationships, this is your playbook for turning avoided conversations into meaningful progress.

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4 rəy

Müəllif haqqında

Maya Singh is a communication researcher, conflict resolution specialist, and organizational consultant based in Chicago, Illinois. With over 20 years of experience studying how people communicate under pressure, she has worked with Fortune 500 companies, healthcare systems, educational institutions, and government agencies to improve their most critical conversations.

Singh is the creator of the DIALOGUE Method, which has been adopted by over 500 organizations worldwide. She holds a Ph.D. in Communication Studies from Northwestern University and has published over 40 peer-reviewed papers on difficult conversations, conflict resolution, and psychological safety.

Her TED Talk, "The Conversations We Avoid," has been viewed over 8 million times. She is a regular contributor to Harvard Business Review and has been featured in The New York Times, Fast Company, and NPR.

Singh practices what she teaches: she has difficult conversations early, listens more than she speaks, and believes that the quality of your relationships is determined by the quality of your conversations.

Maya Singh is a communication researcher, conflict resolution specialist, and organizational consultant based in Chicago, Illinois. With over 20 years of experience studying how people communicate under pressure, she has worked with Fortune 500 companies, healthcare systems, educational instituti...

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