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Leonard Berry
Leonard L. Berry holds the JCPenney Chair of Retailing Studies at Texas A&M University, where he is also Professor of Marketing and Director of the Center for Retailing Studies.
Ebooks
Management Lessons from Mayo Clinic: Inside One of the World’s Most Admired Service Organizations
2.5
star
$28.80
$15.55
Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success
4.3
star
$18.99
Marketing Services: Competing Through Quality
5.0
star
$12.99
On Great Service: A Framework for Action
5.0
star
$14.99